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February 17, 2020
Question

Why is this account not connecting my income tax info from previous years? Is it because I didn't purchase a disc?

  • February 17, 2020
  • 1 reply
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1 reply

KathrynG3
February 17, 2020

No, not necessarily. 

 

You do need to check that the .tax file from 2018 is attached.

 

You may have a duplicate account and accidentally have logged into a new account that is not connected to last year's details.

This article helps: How many TurboTax accounts do I have?

For an Account Recovery Request, please use this link.