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April 12, 2020
Question

Why is this product promoted as free 0$ federal 0$ state but, its 60$ and 40$ to file federal alone, and yet another 50$ to file state. Oh, it says to file them together and it's an extra 50$, but you

  • April 12, 2020
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DoninGA
Employee
April 12, 2020

You either started with or upgraded to the Deluxe online edition from the Free online edition for a federal tax return - $60

State tax return when using the Deluxe edition or higher - $50

Option to pay the TurbTax account fees with the federal tax refund - service charge $40

Option for Max Benefits which includes Audit Defense - $50

See this TurboTax support FAQ for checking your fees - https://ttlc.intuit.com/community/charges-and-fees/help/how-do-i-review-my-fees-in-turbotax-online/0...

See this TurboTax support FAQ for removing fees - https://ttlc.intuit.com/community/charges-and-fees/help/what-can-i-do-to-reduce-my-fees/01/26051

OR -

If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and start over with a lower priced edition. Click on Tax Tools on the left side of the program screen while working on the 2019 online tax return. Click on Clear & Start Over.

OR -

Use the TurboTax Free File program if you are eligible - https://freefile.intuit.com/
If you are eligible you can use the TurboTax Free File Program which is free to file both a federal and state tax return. The Free File Program edition is a full featured personal tax program and on a separate website from the TurboTax online editions.

 

To qualify for free 2019 federal and state tax returns with the Free File Program, you'll need to meet at least one of these requirements:

  • A maximum 2019 adjusted gross income (AGI) of $36,000; or
  • You qualify for the Earned Income Tax Credit (EITC); or
  • You served as active duty military (including Reservists and National Guard) with a maximum 2019 AGI of $69,000 (you'll also need a military-issued W-2).

See this TurboTax support FAQ on the Free File Program - https://ttlc.intuit.com/questions/1900583-what-is-the-turbotax-free-file-program

See this TurboTax support FAQ for the difference between the Free File Progam and the Free edition - https://ttlc.intuit.com/questions/2572617-what-s-the-difference-between-free-file-program-and-free-e...

And see this TurboTax support FAQ on how to switch to the TurboTax Free File Program - https://ttlc.intuit.com/questions/2026912-how-do-i-switch-to-turbotax-free-file-program