why is turbo tax help giving me the run around instead of putting me through to a person? I can't talk to anyone but a stupid machine with bad programming

Forum|Forum|11 months ago
April 13, 2025
1 reply
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I used help on the website, my question does not fit in your box. I called, the AI won't put me through o a live person, it can't get my email correct so it can't find my account

TurboTax Online

JotikaT2

Please see this link for steps to recover access to your account.

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m_d_apps99Author

That was the stupidest answer ever. I never needed to recover my account. I needed to "SPEAK" with a real live human being. Relying on bad programming of man-made artificial intelligence that can only use an AND, NOT, OR, or NOR gate to make a decision, is no replacement for a real live person that can listen to the issue and speak intellengently back concerning a problem that was not in its pre-programed database. Your company relying on this method of communication is going to loose you a lot of customers and money in the long run. Put real people on the phone.