Please log completely out of TurboTax, then try clearing out your browser's cache and delete the cookies stored on your computer. A full or corrupted cache can keep TurboTax from functioning properly. Please see the following TurboTax FAQs to assist with this: How to clear your cache How do I delete cookies?If that doesn't work, you may need to check your internet connection and power cycle your modem. Please see this TurboTax FAQ for assistance: Check your Internet connection in WindowsIf you continue to have issues please see the link below to contact one of our TurboTax representatives: What is the TurboTax phone number?

Question

Why is turbo tax say connecting and never does

Forum|Forum|5 years ago
February 5, 2021
1 reply
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TurboTax Free Edition Online

M

MichelleLO

Please log completely out of TurboTax, then try clearing out your browser's cache and delete the cookies stored on your computer. A full or corrupted cache can keep TurboTax from functioning properly.

Please see the following TurboTax FAQs to assist with this:

If that doesn't work, you may need to check your internet connection and power cycle your modem. Please see this TurboTax FAQ for assistance: Check your Internet connection in Windows

If you continue to have issues please see the link below to contact one of our TurboTax representatives:

What is the TurboTax phone number?

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