Why is TurboTax trying to charge me for Live Premium when I want regular Premium? I don't need assistance.

Forum|Forum|1 year ago
April 12, 2025
1 reply
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mesquitebean

Employee

If you don't want the LIVE version, then how to remove it depends on how you came to have it. See the 2 options in this FAQ:

FAQ: How do I remove TurboTax Live?

https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-turbotax-live/01/27312

huronriverdriveAuthor

Thank you for your prompt reply. Unfortunately, downgrading to regular Premium was not an option, and after spending hours doing my taxes, I wasn't about to opt to erase and start over. After paying for the product and filing my taxes, I requested a $70 refund, since I did not intend to sign up for Premium Live and did not use the Live feature. This request was denied. I am frustrated because I feel that I was somehow routed into the Live product without my knowledge or through a marketing trick. I have discovered that other customers have experienced the same thing. I am a long-time customer and feel that I have been swindled. I am considering reporting Intuit to the Better Business Bureau and taking other actions if my refund request is not honored.

JotikaT2

We at Intuit TurboTax want our users to be completely delighted with their experience using our products and services, and successful in their financial lives and businesses.

Once you file your return, as long as the settings to receive communication from Intuit don’t block it, you will see a pop-up message or receive an email with a survey asking you about your experience. We encourage you to leave your notes and comments there. “Voice of the Customer” notes and comments are read and acted upon.

If you are using TurboTax Desktop, you can also leave feedback at the Final Steps tab: