Question

Why isn’t my personal info transferring in

Forum|Forum|6 years ago
January 25, 2020
1 reply
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TurboTax Deluxe Online

Employee

Is it possible that you have more than one TurboTax account? The transfer of pertinent data must be from the same TT account that you used last year. It's automatic in TurboTax Online as long as you're using the EXACT same account (same username and password) that you used for 2018. To see if you have more than one Tt account, see the info below. If you DO have more than one account, be sure to find which one you wish to use and stick with that one.

How many TurboTax accounts do I have?

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*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***