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April 13, 2025
Question

Why they are forcing me to pay when I selected free version

  • April 13, 2025
  • 1 reply
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    1 reply

    Employee
    April 13, 2025

    In this public forum we don't know what edition you ended up in and what all you are being charged for.   Sounds like you either upgraded to a paid product or added the LIVE service (tax expert help during preparation) or the optional PLUS or MAX benefits.  We may be able to tell you how to downgrade or remove something.  Free Edition can only prepare a very simple 1040 return.

     

    Here's how to view your fees:

     

    FAQ:  How do I review my fees in Online TurboTax?

    https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/review-fees-turbotax-online/L1XnIzgzg_US_en_US