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April 13, 2025
Question

Why was I being charged for live assistant

  • April 13, 2025
  • 2 replies
  • 0 views

I known as when I logged in I had no other choice but to be using live assistance. I did not need live assistance. So I just went ahead and kept doing my own taxes. But at the end I was charged some ridiculous amount of money for using live assistance that I never used. If this is the case for now on with turbotax, I will no longer use terrible tax again as I've been doing my tax with, you for many, many years. I'm very upset that. I got you taken for a for something that I am never used. That is the biggest scam I have ever seen

    2 replies

    DoninGA
    Employee
    April 13, 2025
    April 13, 2025

    Follow the instructions to remove the live assistance feature 

     

    How do I remove TurboTax Live?