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Employee
March 23, 2020
Question

Why was I charged after I put in my product code and it said my e-file was free?

  • March 23, 2020
  • 1 reply
  • 0 views
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1 reply

March 23, 2020

I am not sure why.  However, I would suggest you contact our customer service department.  Click here: TurboTax contact 

 

@firefighterchen

VolvoGirl
Employee
March 23, 2020

What product code?  Are you using the Online version?  Or did you enter a License Code for the Desktop program?