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June 28, 2019
Question

Why was I charged and additional 45 dollars ontop of the 60 dollars for the upgrade from the "free version"

  • June 28, 2019
  • 1 reply
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DoninGA
Employee
June 28, 2019

The Free online edition is limited to very simple tax returns.  If you have tax data that cannot be supported by the Free edition then you need to upgrade to the Deluxe online editions with a current price of $59.99.  If you also completed a state tax return that is an additional charge of $44.99 using the Deluxe edition.

TurboTax website for the online editions - https://turbotax.intuit.com/personal-taxes/online/

 

If you are eligible you can use the TurboTax Free File Program -

 

IRS Free File Program - https://apps.irs.gov/app/freeFile/
If you are eligible you can use the TurboTax Free File Program which is free to file both a federal and state tax return. The Free File Program edition is a full featured personal tax program and on a separate website from the TurboTax online editions.

 

To qualify for free 2018 federal and state tax returns with the Free File Program, you'll need to meet at least one of these requirements:

 

  • A maximum 2018 adjusted gross income (AGI) of $34,000; or
  • You qualify for the Earned Income Tax Credit (EITC); or
  • You served as active duty military (including Reservists and National Guard) with a maximum 2018 AGI of $66,000 (you'll also need a military-issued W-2).

 

See this TurboTax support FAQ on the Free File Program - https://ttlc.intuit.com/questions/1900583-what-is-the-turbotax-free-file-program

See this TurboTax support FAQ for the difference between the Free File Progam and the Free edition - https://ttlc.intuit.com/questions/2572617-what-s-the-difference-between-free-file-program-and-free-edition

And see this TurboTax support FAQ on how to switch to the TurboTax Free File Program - https://ttlc.intuit.com/questions/2026912-how-do-i-switch-to-turbotax-free-file-program