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August 30, 2020
Question

Why was I charged for services, from my bank account... When I was told, fees would be taken out of my return, and I have not received a return, yet...???

  • August 30, 2020
  • 1 reply
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1 reply

Critter-3
August 30, 2020

If you chose to pay your TurboTax fees out of your Federal refund, and if your Federal refund has been delayed unusually long at the IRS (or if it's been reduced), TurboTax will want to be paid.  They likely started sending you emailed bills to pay.  If you didn't respond by either paying or asking for a deferment, they would ultimately debit your bank account.   If you didn't get the emails, check other email accounts and also the spam/junk folders.

 

See this FAQ that explains the process.  The first paragraph has a special phone number if you have a question or need to appeal a NSF fee (non-sufficient funds/overdraft fee).

 

Hours are 5AM-5PM Pacific (8AM-8PM Eastern), Mon-Fri

 

FAQ:  Why was my bank account auto-debited for the TurboTax fees?

https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur...