If your 2018 AGI was correctly input into your 2019 return and you are getting rejected, you will unfortunately have to file a paper return, To double check your 2018 AGI is correct follow these steps while in TurboTax: Select File from the left hand side of your screen, Complete Step 1 and 2 if you haven’t already done so, then go to Step 3. When getting to the Let’s get ready to e-file screen after selecting Step 3, select I want to e-file before you continue. Follow the online instructions. When prompted, put in your exact 2018 AGI. Continue through the screens until you’ve re-transmitted your return.

Question

Why was my return rejected because of an incorrect AGi which was actually correct? Why can't this be fixed online?

Forum|Forum|6 years ago
February 6, 2020
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TurboTax Deluxe Online

ReginaM

If your 2018 AGI was correctly input into your 2019 return and you are getting rejected, you will unfortunately have to file a paper return,

To double check your 2018 AGI is correct follow these steps while in TurboTax:

Select File from the left hand side of your screen,
Complete Step 1 and 2 if you haven’t already done so, then go to Step 3.
When getting to the Let’s get ready to e-file screen after selecting Step 3, select I want to e-file before you continue.
Follow the online instructions. When prompted, put in your exact 2018 AGI.
Continue through the screens until you’ve re-transmitted your return.

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