Question

Why was the Feedback Option Removed?

Forum|Forum|4 years ago
March 22, 2022
4 replies
0 views

That is a rhetorical question. In past years you were able to provide feedback to TurboTax from basically anywhere within the program. I am very sorry to see that feature has been removed. I find no good methods for providing much needed feedback.

Kat11_2

Employee

I fully agree. Not sure why the "public" option to provide feedback was removed.

I'm happy to share feedback with TurboTax Moderators if you'd care to post it here.

*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***

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SwegnsonAuthor

Thanks. There are numerous ways in my eyes that Turbotax could be improved. The two main areas I struggle with every single year are state returns and estimated taxes both Federal and State.
One way to start would be to restore the feedback function that allowed the user to send feedback while they were in the program. That function could be improved by facilitating screenshots and page references for developers.

I found it exceedingly difficult this year to be able to see the decision for standard versus itemized deductions. A readily visible weeksheet should be standard in both the federal and state returns, not least because my state (NY) allows a different decision to be made on the state vs the federal return. Also the instructions very much need to be improved. By trial and error, opening forms at random, I discovered that the information is on NY State form IT-196. Nowhere does the program tell you this.

In the past I have prepared returns for other states than NY (CA and CT). TurboTax continues to download and install these states. There appears to be no way to stop that from happening. I have tried asking in these forums without success.
Sometimes TurboTax asks for data it already has. This year it asked me, in the NY return, how much I had contributed over the years to the NY 529 plan. Rather than enter the number and display the contributions by year and then advise me to check it the program forces the user to crawl around, see where the data exists and then add it up by hand. Just stupid.

My most longstanding gripe is how TurboTax deals with estimated taxes. It nay be that the vast majority of taxpayers are not required to file them, but I expect the percentage is much higher for TT Premium users. TT needs a much more granular approach to the estimated taxes questionnaire and/or worksheet allowing the user to update the elements of income, in particular, by line item rather than present the user with a question on "all other income and losses you expect".

The NY state return also needs better questions re estimated taxes as today the user is forced to crawl around in the actual form / worksheet.

Kat11_2

Employee

@Swegnson Thanks so much for your thorough post. There is a designated area that I can share the suggestions of users. I'll add yours to the area right now. Thanks again!

*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***

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Geesou13

Yes! Feedback! I get upset that they readily advertise “free free free” and I imagine that’s only for teenagers filing an EZ. I get upset when I forget that the “upgrade” fee is accrued twice! One for fed and state each. I don't get much back, like most of us, and to have $108+ tax at the end is nauseating. Anyone recommend another service?

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gmott18

Employee

I have lots of feedback as well. Several Live agents disconnected and didnt call back.

ALso, one wasnt at their phone but i could hear noises in background.

ALso, the times they say you have to wait are off. It said 5 min today and it has been about 40 minutes. They should also know that that ping message only works if u are on the site, not in application, at least for me that is the case. i have to use shift enter. All depends on who answers as to how good the advice will be.

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gmott18

Employee

Feedback is a great thing. Should always have a clear path to voice your feedback , suggestions, issues. That way, the next season can be even better. That is probably the most important thing and a way to get to know what your customers want. Anyway, why is there not Live support for the downloadable version??? it works, you can share screen with shift-enter. I dont understand why the download is not sold with LIVE. Please work on that.