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January 21, 2023
Question

Why will it not allow me to clear and start over? I haven’t paid anything yet

  • January 21, 2023
  • 1 reply
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1 reply

VolvoGirl
Employee
January 21, 2023

if it doesn't let you clear and you haven't paid and filed you could just start a new account.  Online is only good for 1 return per account.  But you can use the same email address for 5 accounts.   How to start another return in the Online version

https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-start-another-return-in-turbotax-online/00/25596