Question

Why will it not let me enter the new values for 2024? That is income, interest and etc.

Forum|Forum|2 years ago
February 15, 2024
5 replies
0 views

It is as though the script is not working.

TurboTax Deluxe Online

Employee

What are you trying to do? This tax return is for 2023 income and deductions.

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

D

dshea40Author

My bad, should have been 2023.

R

RobertB4444

When you say that it will not let you enter the new values I assume that the software is not working for you. I suggest trying a different internet browser or computer. You should also try to clear your cache and cookies. Here's how to do that.

@dshea40

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

R

RD89

4/11/24 for me right now. I can't log into intuit, and I can't submit a request to have it fixed unless I login first. HELP!

P

PaulaM

Employee

Contact customer support here.

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

T

TaxguyJohn

Me neither. Looks like a bug. Insisting I download from brokerage! Can't enter one lousy amount.

M

MonikaK1

You do not have to import interest and dividend documents electronically. You can still type them in yourself, both in TurboTax Online and Desktop versions.

When you are in the investment income section and see a screen that says, "Let's import your tax info", look at the bottom of the screen (see screenshot) and select "Enter a different way":

You will then be prompted to select a type of investment income. After you select "interest", for example, another screen comes up where you can select from different upload methods or "type it in myself:

When you select "Type it in myself", you will be provided a screen where you can manually enter the information.

See this TurboTax tips article for more information on filing with Form 1099-INT.

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

D

DIY-B

I have the same problem. None of my interest incomes update ...

Hoping someone from the programming side sees this!!!!

DawnC

Employee

Are you trying to edit a 1099-INT you imported? If so, delete the imported entry and enter your tax form manually. If you are using TurboTax Online, exit the software, clear your cache, and sign back in. @DIY-B Preview your tax return before and after edits to see if your entries are sticking.

Preview Form 1040 in TurboTax Online.

Use Forms Mode if you are using the desktop software.

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"