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I have not filed 2019 yet. They should be referencing my 2018.
If there is no direct deposit information on your 2018 tax return and you are not able to enter it on the IRS portal, then the IRS may be mailing you a paper check with the payment. There is nothing anyone can do to help you if there is no information posted on the portal yes. The IRS will likely change the posting when they set a date for a mailed check.
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