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N
nategutierrez3
March 11, 2024
Question

Will you be able to help me, I am trying to update my password and phone number but it keeps saying something went wrong.

  • March 11, 2024
  • 1 reply
  • 0 views
No text available

1 reply

J
JohnW152
March 11, 2024

First, log out of TurboTax.  Then, close and re-open your browser.  Try clearing your browser's cache and deleting your cookies, then see if you can continue where you left off.

 

See the TurboTax Help articles How to clear your cache and How do I delete cookies? for guidance.

 

Then:

  1. Log back into your TurboTax Online account
  2. In the left pane, select Intuit Account
  3. Select Sign in and Security 
  4. Select the arrow to the right of Phone and/or Password
  5. Make any changes necessary

If this doesn't address your issue, See the TurboTax Help article What is the TurboTax phone number? for guidance contacting TurboTax.

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