You might want to clear the cache. If you are filing with TurboTax online, please do these: Check your internet connection. Try to log out and sign back in the program. Clear your cache and sign back into the program. To clear cache, click here: Cache You may also try a different browser.

Question

Will you explain why the info I input in this category keeps disappearing? I have input it 3 times and why doesn't it 'save'? why do you not respond to my questions?

Forum|Forum|6 years ago
March 20, 2020
1 reply
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TurboTax Live Basic Online

L

linaj20201

You might want to clear the cache.

If you are filing with TurboTax online, please do these:

Check your internet connection. Try to log out and sign back in the program.
Clear your cache and sign back into the program. To clear cache, click here: Cache
You may also try a different browser.