Windows 11 does not support TT

Forum|Forum|1 year ago
October 17, 2024
7 replies
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My computer recently crashed. My new computer has Windows 11 and is 64 bit. I tried downloading the 2023 TurboTax, which I lost when my old computer crashed, but it says that Windows 11 does not support TurboTax. I still have the 2023 tax files saved on an exterior drive. I need the program so that it can populate the 2024 tax program when I download it.

Anonymous_

Employee

No text available

taxlady28

If you downloaded from Intuit and got that error message, then contact support. If you downloaded from somewhere else, you may be trying to download a corrupted software.

PipiRAuthor

Supplemental. When I contacted Turbo Tax support (India), I was told I had only used two of the five downloads, so I should still have three remaining. When I follow the link the provided to download, that is when TT indicates that Windows 11 does not support TT. I explained this to the person on the phone, but there is a language barrier (India).

VolvoGirl

Employee

No I was saying if you are in S to TAKE IT OUT OF S.

VolvoGirl

Employee

Make sure you have updated Windows. So try updating and then reboot your computer and update Windows again to make sure you got all the updates.

Are you running Win 10 or 11 in S mode? You need to switch out of S mode.
https://support.microsoft.com/en-us/windows/switching-out-of-s-mode-in-windows-4f56d9be-99ec-6983-119f-031bfb28a307

Troubleshooting installing on Windows
https://ttlc.intuit.com/community/troubleshooting/help/troubleshoot-installing-and-running-turbotax-on-windows/00/25718

Are you using the CD or Download? This might have some ideas to check, Reinstall Turbo Tax for Windows 8.1/10/11
https://ttlc.intuit.com/turbotax-support/en-us/help-article/reinstall-products/reinstall-turbotax-windows-8-1-10-11/L9Ogh72oN_US_en_US?uid=lviebvx4

PipiRAuthor

My computer is a Dell desk top and is only a week old. It was fully updated on day one, but I have continually checked for updates every day, and there are no updates. I see from past comments that this issue with Windows not supporting TT goes back for at least two years. The TT 2023 download version for desk top computers was downloaded from Intuit when I purchased it from Intuit (Turbo Tax) last year.

dgorenz

I just ordered TurboTax2024 from Amazon. I cannot get past a blank activation page and if I do, it says I am not connected to the Internet, which obviously I am. I have tried every type of troubleshooting recommended and Windows says TT 2024 is not compatible. Now what? I can’t get any type of help from Intuit or TurboTax. I purchased TurboTax Premier and have used TT products for years.

CatinaT1

This looks like it has been resolved. Please let us know if you continue with the problem.

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Markie007

I am having the same problem. my laptop (windows 10) has no problems. My wife (windows 11 new) has no problems. My high end desktop (windows 11) loads and installs, but, when I launch I get the message "We've hit a snag activating your product". I have disabled Norton and Windows virus .. updated ... restarted ... uninstalled and reinstalled. At this point I have spent more time trying to install than I ever did doing my taxes. First time Turbotax is a mostly failed product.... My desktop is the preferred portal, but, will probably have to do on my crumby laptop.

mglauner

Have you tried the 'S Mode' feature mentioned above on your desktop?

Since TurboTax did install on your wife's laptop with Windows 11, you could try this.

@Markie007

Markie007

Thanks .. but after reading about S mode I think i will just use a different computer ... I have installed many apps not in the Microsoft store, so , TT should install ..

I may be wrong .. I have win11 pro .. and the description of S mode defies understanding.

Going through the Microsoft help just make my head spin.

Markie007

I cannot install TT on my windows11 either. Get a message about disable security , run in safe mode, I did my best to try, but, the same message continues to pop. I had windows 11 in 2023 with no problems. TT has changed somehow and is not helpful.

houston76

Amazon downloads indcate turbotax does support windows 11

JotikaT2

This link provides the minimum system requirements needed to support TurboTax Desktop. Follow these steps in this link to troubleshoot any installation issues.

@houston76

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