Question

You askedI have an IMAC, 21.5", late 2009, High Sierra. I installed TT2019. There is a message that I should upgrade to Mojave. Will I have an incompatibility problem?

Forum|Forum|6 years ago
November 26, 2019
5 replies
0 views

No text available

Employee

Minimum system requirements for TurboTax Mac software

Here are the minimum system requirements for TurboTax 2016 through 2019 software for Mac Basic, Deluxe, Premier, and Home Business editions.

Operating System

2019: macOS High Sierra 10.13 or later
2018: macOS X v.10.12 or later (64-bit required)
2017: macOS X v10.11 or later (64-bit required)
2016: macOS X v10.9 or higher (64-bit required)

Processor: Multi-core Intel processor with 64-bit support

Hard Drive Space

2019: 1 GB
2016 – 2018: 650 MB

RAM: 2 GB

CD/DVD drive if installing from the CD.

Internet connection: 56 Kbps to e-file and download updates (broadband recommended).

Monitor resolution: 1024×768 minimum

Mac-compatible printer if you want to print your tax return or any tax forms.

We no longer sell or support TurboTax for 2015 or earlier tax years.

Related Information:

C

CactusU8

If High Sierra works then I should be ok. But will that change for next year?

O

othello

Mojave is the minimum requirement for 2020.

macuser_22

Employee

Not for 2019. That message you received, if you read it carefully, is telling you that NEXT year when the 2020 software is released, it will require Mac OSX 10.14 (Mojave) or higher. 2019 requires High Sierra (10.13) or higher.

The message is just to alert you that to use TurboTax NEXT year it will require that you upgrade so you have a year to do so.

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

L

Louten1

I do not want to purchase a new computer. Will Turbotax do anything to fix the problem? I have been using Turbotax for about 13 years I would hate to change now.

L

Lexis

Hello. I just bought turbo tax from Costco and tried to install.. The install went fine, but I am running into issues with the updates. I have done them 3 times and I can see the progress bar each time complete. It then has a button for continue... Each time, it doesn't do anything. I have to re-launch and it indicates that I ned to update. .. It's a loop. Please help.. Thank you in advance for your help..Chris

L

Lexis

I am running High Sierra 10.13.6.. my machine is late 2009

Critter

Employee

If you want to make sure you're up-to-date, quit and reopen TurboTax. If you're not on the latest release, the program will automatically download it.

Other Options

If the steps above don't work, you can force a download of the most recent update. This applies to TurboTax for Mac installed from a CD or download and for the TurboTax app available in iTunes.

With TurboTax open, select the TurboTax
On your keyboard, hold down the Optionkey.
This will change the Check for Updates menu option to Download Latest Updates...
Selecting this option will force the most recent update for TurboTax to download and install.

L

Louten1

Notice that Turbotax will not run on older Macs in 2021, must have OS Mojave which is not available for my iMac 2010 model. I do not want to purchase a new computer. Will Turbotax do anything to fix the problem? I have been using Turbotax for about 13 years I would hate to change now.

macuser_22

Employee

@Louten1 wrote:

Will Turbotax do anything to fix the problem?

No. Because it is beyond TurboTax's control. It is Apple that is dropping support for older than 3 year OS's from the Apple Developer Tools that are necessary to compile new software that is compatible to the latest Apple release.

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**