Question

Your transmission didn't go through We could not e-file your return for the following reason: Our records indicate that you are not entitled to efile one or more formsets

Forum|Forum|5 years ago
February 12, 2021
13 replies
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TurboTax Premier Online

We have received numerous reports of this experience that appear to be coming from various areas of the program. Please troubleshoot with the options below. If needed, we will need to investigate your experience. Thank you for your participation and patience. a. Check Availability
Please confirm all forms you are filing are available and supported to be e-filed. When will my forms be ready?(The 8915-E Form is projected to be e-fileable starting 02/24/2021)b. Remove state and try again
If all your forms are ready and available to be e-filed and you receive this message, please follow the steps below

Sign out of TurboTax.
Sign back in.
E-file the return again.

You may need to remove your state and prepare your state return again to move past the error and successfully e-file.c. Send us your tax file
Still receiving the message? We'd like to take a deeper look at your specific situation. Please attach screenshots, detailed instructions on where you are in the TurboTax Program and a token number. (This token number gives us your tax file with all your personal information removed)TurboTax Online:
Click Tax Tools in the menu to the left.
Click Tools, and then
Click Share my file with Agent.
A pop-up message will appear. Click OK to send the sanitized diagnostic copy to us.
Provide the token number that is generated onto this thread.TurboTax Desktop:
Select Online menu if the customer is using Windows. Select “Help” if using a Mac.
Select Send Tax File to Agent.
A pop-up message will appear, and the customer will select, Send. If using Mac "Send Tax File to TurboTax Agent" Note: Desktop will save a file to your computer unless you uncheck the box.
Another message will appear. Provide the token number that is generated onto this thread.

N

NgocHo

I tried all suggestions except for "Send Tax File to Agent", and the problem hasn't been fixed. My files are so simple. I did e-file last year but don't know why it rejects this year! Please help.

Thanks

DawnC

Employee

The formset error is a TurboTax issue that is being worked on. There is a possible workaround to remove this error. Delete the state tax return and then complete the state return again. Many users have found this to be effective in removing this error.

See this TurboTax support FAQ for deleting a state tax return - How to delete the state return @NgocHo

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F

fishfood713

I am filing 3 states. How do I know which state to delete and re-do?

M

mavelmz88

How to re-do state taxes when this error shows up at the last step? I have already paid for the tax filing?

M

MichelleLO

Please reach out to TurboTax Customer Support for assistance with this issue. Please visit the Contact Us page and select your product to get you to the right person.

@mavelmz88

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0

0404

This is a joke, horrible service and no live assistance . All they want is for you to pay more money for answers

D

Daniel M1

Called the help line 48 hours ago. Said their system would take 24-48 hours to update whatever forms needed updating and recommended I try to e-file again in 48 hours. Still wouldn't let me e-file.

Really disappointed that I'm not getting what I already paid for.

T

TerukoL

Employee

TurboTax has worked hard with the IRS to be able to e-file this form. Since this will require programming adjustments for both the IRS and TurboTax, it will be a few weeks before these changes are made. If you wish to file this form, you have the following options:

Mail in your return now and not wait until the form is available to e-file.
E-file your return without the form, and then file an amended return with the form attached to it (amended returns now also can be e-filed for greater convenience).
Wait until the form is available in TurboTax and e-file your entire return at once.

Feel free to reach out if you have any questions on how to do this.

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W

wellsm19

Same issue here! I've already paid, so I can't delete my State and resubmit. Can someone please tell me what to do?

L

LindseyLO

We have received numerous reports of this experience that appear to be coming from various areas of the program. Please troubleshoot with the options below. If needed, we will need to investigate your experience. Thank you for your participation and patience.

a. Check Availability
Please confirm all forms you are filing are available and supported to be e-filed. When will my forms be ready?(The 8915-E Form is projected to be e-fileable starting 02/24/2021)b. Remove state and try again
If all your forms are ready and available to be e-filed and you receive this message, please follow the steps below

Sign out of TurboTax.
Sign back in.
E-file the return again.

You may need to remove your state and prepare your state return again to move past the error and successfully e-file.c. Send us your tax file
Still receiving the message? We'd like to take a deeper look at your specific situation. Please attach screenshots, detailed instructions on where you are in the TurboTax Program and a token number. (This token number gives us your tax file with all your personal information removed)TurboTax Online:
Click Tax Tools in the menu to the left.
Click Tools, and then
Click Share my file with Agent.
A pop-up message will appear. Click OK to send the sanitized diagnostic copy to us.
Provide the token number that is generated onto this thread.TurboTax Desktop:
Select Online menu if the customer is using Windows. Select “Help” if using a Mac.
Select Send Tax File to Agent.
A pop-up message will appear, and the customer will select, Send. If using Mac "Send Tax File to TurboTax Agent" Note: Desktop will save a file to your computer unless you uncheck the box.
Another message will appear. Provide the token number that is generated onto this thread.

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

R

rfulop16

Hi Lindsey, thank you so much for your response!

A) All my forms are available. I do not have anything crazy, my taxes are typically super simple. The most complex part is student loan interest.

B) I cannot remove my state file given that I already paid. The system will not allow me to clear and restart.

C) I did already send my tax file. Do you know when they will be able to take a look at mine?

C

CarissaM

Please follow the instructions provided here by GabiU @normanita9092.

Please comment and let us know if this does not work.

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N

normanita9092

Followed along with the process and still receiving an error...

Tax Year 2021 transmissions are not available.

Thank you for your time!

M

mesquitebean

Employee

@normanita9092 wrote:
Followed along with the process and still receiving an error...
Tax Year 2021 transmissions are not available.
Thank you for your time!

See if all the forms you need to efile are finalized and available for efiling. Some states still have forms that are not yet ready for efiling.

TurboTax IRS Federal Forms Availability Table:
https://ttlc.intuit.com/community/forms/help/irs-forms-availability-table-for-turbotax-individual-pe...

State Forms Availability Table:
https://ttlc.intuit.com/community/forms/help/state-forms-availability-table-for-turbotax-individual-...

B

Bchambers19900

Having this issue over and over again

D

dj51234

This is happening to me as well in 2022. None of the fixes stated worked.

B

Bchambers19900

This is ridiculous my federal went through with no problems

M

mesquitebean

Employee

@ Bchambers19900 wrote:
This is ridiculous my federal went through with no problems

I'll assume you are referring to a problem with efiling your state return, but didn't mention which state. Some states have forms that are not yet finalized and available for efiling. You can check on your particular state's forms availability date here:

State Forms Availability Table:
https://ttlc.intuit.com/community/forms/help/state-forms-availability-table-for-turbotax-individual-...

NOTE: Since you efiled the Federal return first, you won't be able to efile the state return until/unless the Federal efile was accepted. You can check the efile status of the Federal return at the Tax Home page.

B

bhullender89

I had to go through www.e-file.com for my taxes to finally be able to be e-filed. I found it on the IRS website. I tried multiple times to file and it would never go through. I deleted my return and started completely over, nothing worked. I paid only $3 more with the other website then what I would have with the deluxe version.

E

estonerook

I have tried all of the suggestions I could find on this or any other forum and still cannot get my files to transmit. Can someone please help me?

M

mesquitebean

Employee

@ estonerook wrote:
I have tried all of the suggestions I could find on this or any other forum and still cannot get my files to transmit. Can someone please help me?

You haven't described your situation any, so we have to start guessing. Do you have a state return? If so, what state? If it's North Carolina, then the state forms will not be ready for efiling until the projected date of 2/24/2022.

State Forms Availability Table:
https://ttlc.intuit.com/community/forms/help/state-forms-availability-table-for-turbotax-individual-...

If that's your situation, and if you wish, you can efile the Federal return now (if all your Fed forms are available) and efile the state return later. To do that, you would need to temporarily change the filing method for the state return and tell TurboTax that you intend to "mail" the state return. Then when the state forms are available you can switch the method back to efile.

If you need to check on Federal forms:

TurboTax IRS Federal Forms Availability Table:
https://ttlc.intuit.com/community/forms/help/irs-forms-availability-table-for-turbotax-individual-pe...

N

nguyenat8

I'm located in Virginia, and I can't submit, and it keeps changing the message. Sometimes it's the message listed in this thread, or it's a server problem. I've checked the table, and I'm good to go. My taxes aren't that complicated, and they process smoothly every other year. I keep having senior citizens from customer service tell me to turn off my computer and turn it back on. They also told me I would need to turn on incognito to solve this issue? One rep told me I couldn't pay with my return, so I used my credit card. My card has been charged, and I'm still having the same issue. I've already tried multiple computers phones, with and without wifi, hardwire, and I also have the fastest internet available to me. I've tried all the steps that were previously listed. You would think with all the money TT spends on lobbying; they would put some money into their servers for the one time of the year when people need to use it.