I contacted customer service, and the company is aware of the issue and is actively working to resolve it. The representative advised me to wait a couple of hours and try again. If the problem persists, I should call back for further assistance.

JASOJJIAJIQ

Same Exact problem. tried to submit Last night, and today morning, now lunch time. Still won't go through..

stacie5

Update from TurboTax:

https://ttlc.intuit.com/turbotax-support/en-us/help-article/customer-relationship/receiving-transmission-error-stating-problem-try-e/L2hhKJzbA_US_en_US

roundt3

I'm still having the same issue with 3 different returns. I will no longer be able to use turbo tax if you can't file.

CatinaT1

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

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pthechild

Also having this issue. Have no crypto investments.

kawikap

Seems like this issue is super common and relatively recent. Issue happened for me last night. I have self employment taxes and do not have crypto. Changing browsers and clearing cookies did nothing.

philbot

I have the same problem. Please let us know if you get it resolved.

Ruthie64

Did you get your issue resolved?

CatinaT1

Try using 123 Main St for your address. Leave the zip code as is.

If that doesn't work, please call Customer Service and tell them you have a "block payment issues, possibly due to billing or an invalid license" and the agent should be able to help you. Here is how you reach customer service: Turbo Tax Customer Service

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Gftded12

Had same problem. Believe related to auto upload of investment sales data (many transactions). Deleted my 1099-B that had auto imported. Manually entered only totals for short/long and uploaded PDF copy. E-file went straight through after that.