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galatigrainne-gm

Question

Can't transfer info from 2022 tax returns. I sign-in &then request transfer & then am asked to sign in again. Stuck in a loop of "hello again" when I'm already signed in?

Forum|Forum|3 years ago
January 29, 2023
2 replies
0 views

How do I get out of the endless loop of signing in again and again and turbotax asking me to sign in when I'm already signed in. It won't tranfer info from previous returns and I can see that they are in my account.

We are currently having an issue with not being able to carry forward prior years’ tax information to a new return. Our product development team is working on resolving this issue and will have it resolved ASAP.

We apologize for the inconvenience.

The issue has been resolved. You should now be able to transfer your 2021 TurboTax Online return into 2022.
Thank you for your patience.

I'm having the same issue today (February 28th, 2023), so evidentially it's not fixed?

@StephieQueen If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608 for more help.