Getting errors when trying to add option of getting paid support for TrubotaxThis wasn't expected, but we're working on fixing it

Forum|Forum|2 years ago
January 26, 2024
3 replies
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GHarpe

Where are you getting this error? Is it possible to send us an image of what you see?

Thank you for choosing TurboTax.

radU

I got this message first time when I tried to Netfile. Now is during or end of the review.

Thanks

yna1977

how to fix it this error Im tryied log out but still and waitig for next day still the same

This wasn't expected, but we're working on fixing it

TurboTaxSusan

@yna1977 When are you seeing this error? Is it during the review or somewhere else?

Rainbowhoffman

Have been trying to Netfile for 3 days and this keeps coming up -

This wasn't expected, but we're working on fixing it

From this thread this does not look like a new issue but a bug with your online version as I have used CD version for 20 years with no issues. Is this something I should be returning? I have 7 more taxes to complete and this version is not very helpful.