Having difficulty with file transfer from last year. Go through the sign in (even though already signed in) and it just takes me back to main page. How do I get to work

Forum|Forum|3 years ago
March 9, 2023
2 replies
0 views

2022 online version. If I say no to file transfer, I have to start all over. How do I get file transfer to work?

GHarpe

In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us.

Thank you for choosing TurboTax.

Jaspalbedi1

Having difficulty to login. After login still trying to sell the product even I have purchased

TurboTaxSusan

@Jaspalbedi1

If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code?

If you have bought TurboTax Desktop, please download and run the installation file. You'll be asked to log in and enter your licence code during installation. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? You can download the current version of TurboTax Desktop edition here: Choose the 2024 TurboTax edition you need (for Windows).

If you are still not able to resolve your code issue, please contact our phone support team at 1-888-829-8608.