I changed my computer and I went back to do 2018 tax that was in progress and TurboTax doesn't let me do it.

Forum|Forum|4 years ago
February 1, 2022
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TurboTaxSusan

Are you using TurboTax CD/Download or TurboTax Online?

If you are using TurboTax Online, please make sure you are logging into the website for 2018: TurboTax Online 2018 Sign In

If you are using TurboTax CD/Download, then you would need to install the program on the new computer. You can download the installer for 2018 from this TurboTax FAQ: Where can I download the CD/download edition of TurboTax?

ID4702290Author

I used Turbo Tax Online. I re-did the taxes all over again but I clicked on free advise from tax specialist and I am back to square one. I can't go back to the the info I submitted. I have been using Turbo Tax for years and I don't understand anything anymore.

TurboTaxSusan

Please clear your browser cache (or use a different browser) and try again. This TurboTax FAQ has instructions on how to clear the cache in several popular browsers: How do I clear my cache (browsing history)?

If you are still not able to resolve this issue, please contact our phone support team for more help.