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Question

I clicked on the "upgrade product" by accident.It turns out I do not need it.How can I go back to the cheaper tier? I think I was in "deluxe" before?

Forum|Forum|3 years ago
April 29, 2022
1 reply
0 views

The checkout screen does not let me set the product I am buying. It is stuck now.

It is a dark-pattern to only allow upgrades, and not downgrades. As a matter of fact, it may be an illegal practice for online commerce, and you Intuit could be held liable for that.

If you are using TurboTax Online, you’ll need to start a new return to change your product. To start a new return, select “Start a New Return” from under “My Returns” in the top left corner. Once you have started your new return, you can select “View All Returns” from under “My Accounts & Returns”. Then delete the unwanted return by clicking the small Trash Can next to it or “Delete” under the return’s name.

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