Skip to main content
May 3, 2025
Question

I entered on Basic, & was offered upgraded Service for $70.00; since I agreed to upgrade, no help has been been visible, where are the live assistants?

  • May 3, 2025
  • 1 reply
  • 0 views
How do I contact a live assistant?

    1 reply

    TurboTaxSusan
    May 8, 2025

    If you're using a TurboTax Live product, you can:

    • Select Live Tax Advice to connect with a TurboTax specialist.
    • Select Help to connect with the TurboTax Virtual Assistant.

    Please see this TurboTax Canada FAQ for instructions on how to schedule a review: In TurboTax Live Assist & Review, how do I submit my return for review?