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March 14, 2024
Question

I keep getting the error message "We can't connect to your Etsy account right now" when trying to connect my etsy account. What should I do?

  • March 14, 2024
  • 1 reply
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    1 reply

    Community Manager
    March 14, 2024

    Can you please clarify if you are trying to log into your Etsy account and if yes, this is TurboTax and not Etsy. Please contact Etsy if you are having issues logging in.

     

    Thank you for choosing TurboTax.

    March 14, 2024

    I have no problem logging into Etsy. The problem is with connecting turbotax to Etsy. It's the linking process on turbotax that is failing. 

    Community Manager
    March 14, 2024

    Can you please contact our phone support who can view your screen to help you and if needed they can escalate this issue.

     

    Thank you for choosing TurboTax.