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March 30, 2023
Question

I'm trying to auto fill. Seems to be working & download but then stalls on savings. Get "oops, we encountered an error" i've tried several times - help?

  • March 30, 2023
  • 1 reply
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    1 reply

    TurboTaxSusan
    April 3, 2023

    Please clear your browser cache (or use a different browser) and try again. If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608 for more help.

    April 5, 2023

    thanks - i did try that and doesnt help. and i've been able to download my husband's info (much larger) with no issues

     

    TurboTaxSusan
    April 10, 2023

    TurboTax does have a limit on how many t-slips can be imported but there's also a limit per slip type, so for example if you have a lot of T5008 slips, that is likely why you are not able to Auto-Fill.