Netfile not accepting my return due to Capital gains form?

Forum|Forum|1 year ago
March 5, 2025
9 replies
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I don't have any capital gains to report yet I am getting a message that capital gains forms are not completed and not yet available. My return is being refused by netfile because it says my return is incomplete. Help!

Andrews_Guitar

I'm in the same boat, very frustrated by the fact that I paid to file and then was denied. A notice of the expected date we could file would be nice!

Delphision

I suspect that this is the schedule 3 question that is triggered by answering a warning question. If you followed that warning and answered "no" to the question about selling a home, it takes it as "yes" and triggers the capital gains issue. Go back to schedule 3 and delete any response and then you can refile.

Djacques56

I didn’t answer the question regarding selling a property I’m very frustrated right now as I can’t file either mine or my husband’s returns 🤬🤬🤬

SteveDuff

To Turbotax 2024 (web-based) users. I have completed my 2024 return, paid for Turbotax and am trying to access a PDF of the T1 and Schedules. Because I have capital gains to claim, Turbotax is indicating CRA is not yet (March 9th) accepting e-filings that include capital gains (apparently related to the Capital Gains Inclusion Rate change that was subsequently withdrawn). This is requiring some re-tooling at both CRA and Turbotax. HOWEVER, over the past week I have spoken with 6 different Turbotax representatives who cannot explain why I cannot generate the T1 and Schedules once the fee has been paid. The last rep I spoke with said he had consulted with 4 different specialists who couldn't help. He ended up throwing the software engineers at Turbotax under the bus. Meanwhile, here I sit with completed returns, paid fees and no access to my T1. Help?!

Craig in Alberta

Same problem. I have capital gains from the sale of a property. I can't save a pdf, or submit my return. A pop up has a message about forms not finalized. After many loops around Turbotax's convoluted printing steps, another message came up about the Schedule 3 (that I can't find again) they were working hard on it and it should be fixed by late March. Yet, I can access the Schedule 3 on the CRA website. I bought the Turbotax Premier version. I paid for the program, can't file, Turbotax's explainations are lacking, and it seems I can just download the forms I need from CRA. If ithis isn't addressed soon, I may just use the CRA forms and mail in the return, and take the Turbotax back to the retailer who is known for its accommodating return policy. Very dissatisfied.

fstremble1

Would be nice for Turbo Tax Canada to reply. Waiting for an update until the end of March is not acceptable when the forms show the correct %.

What is really going on?

douglaffin

says capital gains forms need updating and I have no capital gains for 2024 only information carried forwsrd from many years ago

dalechristensen

What is the current status of "upgrade" to handle deferred capital gains change

SteveDuff

Appears resolved

Princess44

Same here, I usually file at this time and now have to wait for schedule 3 to be updated! Is it really CRA end or Turbotax?

Boosophina

I have had the same issue this year. I tried to file last weekend and paid in full, only to get the message indicating I will receive an email when the form is ready. I tried connecting with a Specialist tonight (the chat bot said 20 minute wait) but that was 2 hours ago. I am not pleased with Turbotax.

Stormygirl1

I am so frustrated!!! Is there is no way to go back and fix whatever the issue is? It sounds like TurboTax might be glitching and triggering some peoples returns to report capital gains or losses. When I go to the detailed view of the online review we (my partner and I do taxes together) do not have any capital gains or losses however I did have a tiny amount of interest (under $200) from a savings account that appears on a T5. Otherwise I can not understand why we aren't allowed to netfile? So we are just supposed to wait for a message from TurboTax that we can file? What if TurboTax is reporting something wrong - I wouldn't want to file if the CRA thinks either my partner or I sold property or have some captial gains or losses that we don't have. How can I get help with this without paying for the expert online help thing - hardly seems fair.

NRay2011

my husband, and I do not have capital gains to report, and cannot file. I’ve read through many peoples comments and tried looking to see if I had answered yes to selling a property, and I did not, does anyone have any other advice? or is this specifically a TurboTax problem, where maybe I need to cancel payment and go to a different company?

TIA for any help

Craig in Alberta

I was able to print to pdf and file my return today. When I opened Turbotax, there were updates available which I installed. Then the program worked.

Prior to doing that, this morning, I spoke with a professional accountant who I've known for a few years. She said other tax preparation programs have had to update their programming because of the changes to the federal government's capital gains inclusion rate. But the problem with being unable to file is because of the tax preparation program, it is not on the government's end. So what we have been told by Turbotax is not the full story. Yes the capital gains inclusion rate changed, but Turbotax's programming changes to reflect the government's capital gains changes was the reason we've been unable to file.

I'll likely not use Turbotax again. The communication has been terrible. It would be a different matter if Turbotax had proactively issued a communication to us registered users explaining what the issue was and what was being done to address it. Each year, there seems to be more and more prompts to use expert service and audit defence, essentially upselling efforts. As I was completing my return today, there were two prompts to write reviews. I declined. It's funny how I get flooded with emails on badges I've earned from reading posts, and posting. So that aspect of Turbotax's programming is working. Yet they can't give us an update on the service we purchased their program for.

dalechristensen

Netfile not accepting my return due to error stating "The sum of capital gains before June 25 in Box 52 and capital gains after June 25 in Box 53 of my T3 must equal the total capital gains." My only T3 does not have either of these boxes on it. What now??

SteveDuff

I experienced a similar issue. Recommend you enter "0.00" in boxes 52 and 53 (both before and after June 25) and it should not flag the addition error.