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March 20, 2025
Question

Online Vs download version

  • March 20, 2025
  • 1 reply
  • 0 views

I opened an account on online version but after inputting personal information decided to purchase the download version. Is there any problem switching my account to the download version? Can I delete the info on the online version? 

1 reply

HufinAuthor
March 20, 2025

There was a problem. I could only access my Online account. I was unable to input the Licence Code from the Download version.  It took the agent 30 minutes to solve it.  He told me I was lucky. It took others an hour or more to fix the problem. Intuit should fix this flaw in the system.

TurboTaxAniqua
March 21, 2025

@Hufin Glad to know that issue has been resolved. Thanks for the update!

HufinAuthor
March 21, 2025

It would be helpful if Intuit would fix this problem so that others and myself next year do not run into it again.  Thanks.