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March 20, 2025
Question

Re: TT Desktop - Cannot download information from CRA - data is in CRA - bug

  • March 20, 2025
  • 1 reply
  • 0 views

I have the same problem for many years, up to2023 (not doing 2024 yet). Turbotax simply ignore this problem. Very, very bad tech support. Can Turbotax fix this problem please?

    1 reply

    TurboTaxSusan
    April 25, 2025

    If you are still not able to resolve this issue, please contact our phone support team for more assistance. 

     

    During tax season (from CRA NETFILE opening (mid-February) to the regular filing deadline (April 30), we're available 7 days a week during these hours:

    • 9 AM to midnight ET for English support
    • 9 AM to 9 PM ET for French support

    During the rest of the year (May 1 to mid-February), we're available Monday through Friday, 9 AM to 6 PM ET for English and French support.

     

    Thank you for using TurboTax.