T1A form unavailable or not finalized in TurboTax???

Forum|Forum|1 year ago
February 24, 2025
11 replies
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CRA netfile opened today 6am. So all forms should have been finalized and uploaded to the TurboTax software so they're ready to go for users. It seems there was a recent UI update to the software. I've been using TurboTax for years and loved it. This year it's like they downgraded the UI and UX to save money or something? They made it worse. Anyways regardless of this. I input all my information the same as I have for previous years. I'm attempting to do a "request for loss carryback"...applying a business loss from this 2024 tax year to my 2021 income (3 years back is the maximum and this is still within that window). I corrected checked the box. And the loss was corrected input into the box beside "apply to 2021". I paid the turbotax filing fee. And when I clicked on FILE, I get a message saying: "you can't proceed further because one of your tax forms is currently unavailable. Please check back later. FAQ page link". So I click on the FAQ and it says: "we're working hard to finalize the following forms to comply with CRA requirements. Try filing your return later. The following federal forms are unavailable" .....then in the drop down menu it lists the form I needed the software to automatically know to import which is the "T1A -request for loss carryback". What is going on??? These forms should all already be in there from Turbotax knowing long ago that the first day for canadians to file is Feb 24, 2025 6am. Is this a glitch? I spent 1hr and 10 min on the phone with the help desk who I shared my screen with and they couldn't resolve but said their supervisor would call me in 24 to 48hrs. This is unacceptable. I've never had any issues with doing a carryback, I'm within the 3 year window, and I've always loved turbotax. But it seems the software update caused many issues. When will this be resolved??

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redpinesca

I have used Turbo Tax since it was originally called Quicktax and even as far back as the 80's when there was a package called "Manage Your Money". I never had any issues but did use UFILE two years ago for my daughters income tax as they had sold their house and purchased another. There was a problem with entering something related to selling the house that Turbo Tax could not seem to handle so I did her tax that year with UFILE and it did the job. I switched back to Turbo Tax for her taxes last year and again it was fine but this issue with not being able to file via NETFILE due to some forms not yet being updated is making me consider ditching Turbo Tax for good. UFILE is all online which I would prefer not to do but if this issue with Turbo Tax is not resolved soon I will switch to UFILE and if I have to I will not return to Turbo Tax. An honest answer from the company as to what is happening and why would be good. The message I got said wait until early March, now its late March. Simply not acceptable.

TurboTaxAniqua

@redpinesca These forms are still locked by CRA & RQ and not finalized by yet. Please refer to this link Why does TurboTax say my forms are locked or haven't been finalized?

We do not have any ETA on this yet but as soon a these forms gets finalize we will be updating them in TurboTax.

We appreciate your patience.

MJamesS

I'm not sure I trust the statement of the moderator. I logged onto my CRA account, there is nothing that says that they do not accept tax returns at this time.