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April 25, 2023
Question

Why am i getting a message at the beginning that I nneed to pay 20.99 per return when I bought the softwear just the online version instead of the Desktop version?

  • April 25, 2023
  • 1 reply
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    1 reply

    TurboTaxSusan
    April 26, 2023

    If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code? Please note that you can only use the code once in one account. Using the code again will give an error message.