Add W2 screen blank in TurboTax Desktop since 2021!

Forum|Forum|2 years ago
January 26, 2024
1 reply
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On TurboTax Desktop Deluxe software, under Wages & Income when I click on Add W-2, the screen goes blank. I observed this issue with 2022 software and now with 2023 software as well. The issue has been around for years!

I was on phone with their tech support for more than 1.5 hours, did screen share but didn't get much help. TurboTax - get your act together!

P.S. Did OS update and TurboTax software update and restarted computer. Tried many things others have suggested. Nothing works.

Here are a few other postings of people having same issue.

https://ttlc.intuit.com/community/taxes/discussion/i-am-trying-to-input-my-w2-manually-but-there-is-no-input-screen-just-a-blank-page/00/2388717

https://ttlc.intuit.com/community/taxes/discussion/not-letting-me-add-a-w-2-manually-i-didn-t-have-a-w-2-in-2020-but-in-2021-i-have-a-w-2-2021-tt-won-t/00/2396172

DoninGA

Employee

Are you using one of the TurboTax desktop editions for Windows? If so, try this procedure -

Save your tax return and close the TurboTax application

Right click on the TurboTax icon

Click on Properties

Click on the Compatibility tab

Check the box Run this program as an administrator

Click on Apply and OK

Start the TurboTax program and see if the problem persists

prntmbAuthor

This procedure doesn’t work and also outdated. I’ve already read the thread that suggested this workaround and tried it out. It doesn’t work. There is no option for compatibility tab. Also I’m admin of my laptop. By defult the application runs as admin. This is a software issue. It has been around for quite some time but TurboTax has just not been able to fix it. I have had call with support personnel and they have confirmed that the issue exists

DoninGA

Employee

@prntmb What is your operating system on the PC with the TurboTax program? Is it Windows 10 or 11? If so, there is a Compatibility tab when you open Properties.