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February 7, 2024
Question

I am getting this error code: MA_PersonalPropRentalIncome_R17_AllI do not own any rental properties or income from properties. How do I fix this?

  • February 7, 2024
  • 6 replies
  • 0 views
I am filing jointly as a non-resident in MA. I have submitted twice, and it failed for the same reason. When I attempt to fix the error, it just says it’s fixed with no action being taken on my part. I looked over the form that’s being submitted, and I don’t see anything relevant to personal property or rental incomes.

6 replies

February 7, 2024

I am having this same error. No clue what it means.

February 8, 2024

Same issue and characteristics. From RI and both fed and ri is fine.  Did feb 8 update...passed review and still fails. no idea what to do.

February 8, 2024

I am having the same issue, did anyone get a fix? 

 

February 8, 2024

I am getting the same code. Ct and federal accepted, non res MA keeps getting denied

February 9, 2024

I'm in the same situation I think Turbotax needs to fix this I don't own any property in MA

February 9, 2024

I notice there is a Turbo Tax software update that is supposed to run today.  I will try again in the morning. 

CatinaT1
February 9, 2024

 We would like to take a deeper dive into this message to assist you.  In order to do this, it would be helpful to have a TurboTax ".tax2023" file that is experiencing this issue. You can send us a “diagnostic” file that has your “numbers” but not your personal information. If you would like to do this, here are the instructions: Go to the black panel on the left side of your program and select Tax Tools.

 

  1. Then select Tools below Tax Tools.
  2. A window will pop up which says Tools Center.
  3. On this screen, select Share my file with Agent.
  4. You will see a message explaining what the diagnostic copy is. Click okay through this screen and then you will get a Token number.
  5. Reply to this thread with your Token number. This will allow us to open a copy of your return without seeing any personal information.

Here are the instructions if you are using TurboTax CD/Download:
 

  1. Click on Online in the top left menu of TurboTax CD/Download for Windows
  2. Select 'Send Tax File to Agent'
  3. Write down or send an image of your token number then place in this issue.
  4. We can then review your exact scenario for a solution.
  5. Please also tell us any states included in the return.

We will then be able to see exactly what you are seeing and we can determine what exactly is going on in your return and provide you with a resolution.

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February 9, 2024

Token number 1177506