I came back to TurboTax again this year and my Rental Property #1 is gone. How do I find it? Anyone know a phone number for TurboTax help. This isn't right. Thanks.

Forum|Forum|6 years ago
February 6, 2020
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TurboTax Premier Online

Carl11_2

Employee

If you did not use TurboTax to file your 2018 return, then that means you do not have a .tax2018 file to import your 2018 information from. So you have no choice but to enter it manually from a printout of your 2018 return. Let me know if you need details on doing this, because most people in your specific situation mess up big time in the rental assets/depreciation section.

hal2Author

Thanks Super Carl, but I have been using TurboTax for 9 years. My rental property #1 is simply gone and I sold it in 2019. I no longer have a Schedule C and TurboTax recommended I use the Premium version instead of last year's Home Office or whatever (the next one up). That's the only thing I can think of. But, the other two rental properties showed up perfectly. I have tried to sign in again and it is still gone. Lots of depreciation! Yikes! This hurts and no support phone number for a TurboTax mistake. Not a happy camper at the moment.

AnnetteB6

Take a look at the following TurboTax article for information about how to contact us by phone: What is the TurboTax phone number?

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laustinlife

I went back to my prior year when this happened to me and found that I had checked that the property was SOLD by accident. This check box for whether it was sold in that tax year is in the Step-by-Step instructions under Property Profile. I opened the prior year return in the prior year Turbo Tax, and I deselected this checkbox and saved. Then I transferred this updated file to the current year, and the property showed up.