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March 11, 2025
Question

imported data shows up then disappears the next time I open turbotax

  • March 11, 2025
  • 1 reply
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imported data shows up then disappears the next time I open turbo tax. I save at every exit. sometimes 1099-r, sometimes dividend income.  shows up good, then one will be right, the other wrong, then the other is right, the one wrong. 

    1 reply

    March 11, 2025

    Have you tried clearing your cache and cookies?

     

    A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

     

    Here are the official instructions for the most popular browsers:

    Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

     

    TurboTax FAQ: How to clear your cache

     

    TurboTax FAQ: How do I delete cookies?

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