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tony_reynolds_27

Question

See this message when trying to download from ETrade."Hmm, looks like we hit a slight snag in this section". I have tried evey day since the 15th, wil try again tomorrow

Forum|Forum|3 years ago
February 18, 2023
1 reply
0 views

internet connection is good, i am using the online version premier edition of turbo tax.

TurboTax Premier Online

@tony_reynolds_27

Can you try the steps provided below to see if that resolves your issue:

Log completely out of your TurboTax account
Clear cache and delete cookies
Then log back in and see if you are still having the same issue

You can also try a different web browser to see if that works.

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tony_reynolds_27Author

tried all the hints, even another browser. i believe i need to start over complete and erase eveything thru the tools section. turbo tax connects, but same message keeps coming up

@tony_reynolds_27

Before clearing and starting over, I would suggest reaching out to TurboTax Customer Support for further assistance with this issue.

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