Wells Fargo Bank Import Causes Turbo Tax Desktop on Mac to Crash

Forum|Forum|2 years ago
February 25, 2024
1 reply
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When I go through the process of importing details from my bank, it works for others like Schwab and Robinhood, but for Wells, it opens the browser, you can complete the process in the browser, but when it redirects you back to the TurboTax app, it attempts the import and then crashes/closes with the "report to apple" crash message appearing. I have tried updating my Mac, restarting, trying both Chrome and Safari as the default browser, and ensuring all other apps are closed.

2020 M1 Mac, 16 GB Ram, Sonoma 14.3.1, TurboTax Premier 2023.r20.035

CatinaT1

If you are using TurboTax Online, try importing using a different browser.

See the following TurboTax Help articles for potential fixes:

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whagg55056Author

It is the Mac desktop version and I have tried creating the connection with different browsers. It seems to be specific to the Wells Fargo Bank import.

Rick19744

Employee

I would recommend calling Wells Fargo to see if they have had any other reports of issues or possible suggestions. Sometimes two programs don't play well.

*A reminder that posts in a forum such as this do not constitute tax advice.Also keep in mind the date of replies, as tax law changes.