When I check the box on state refund that I have a certificate of rent paid (CRP) and press continue it just ignores that I checked the box and does not let me enter info

Forum|Forum|2 years ago
January 22, 2024
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TurboTax Free Edition Online

AmyC

Employee

Without knowing which state you are in, I can't offer you the details. My guess would be that your income exceeds the limit and you don't qualify. The other possibility is that the form isn't finished with your state. You can check availability here.

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mattman2212Author

I have checked and it is below the income level so it should let me enter it but it is like something is wrong with the software and just not letting me do it.

AmyC

Employee

I would like to take a deeper look at this. However, I need a diagnostic file which is a copy of your tax return that has all of your personal information removed. You can send one to me by following the directions below:

TurboTax Online:

Sign into your online account.

Locate the Tax Tools on the left-hand side of the screen.

A drop-down will appear. Select Tools

On the pop-up screen, click on “Share my file with agent.”

This will generate a message that a diagnostic file gets sanitized and transmitted to us.

Please provide the Token Number that was generated in the response and @AmyC to notify me.

TurboTax Desktop/Download Versions:

Open your return.

Click the Online tab in the black bar across the top of TurboTax and select “Send Tax File to Agent”

This will generate a message that a diagnostic copy will be created. Click on OK and the tax file will be sanitized and transmitted to us.

Please provide the Token Number that was generated in the response and @AmyC to notify me.