This is not the correct answer. The share my file with an agent let's the agent upload your tax software into their Turbo Tax Desk to so that they can help the customer fix issues with their return.
You must be on the phone with an expert before you generate the code. Click on the Cobrowse link at the very bottom of the TurboTax page
New for Tax Year 2020, you may not need to generate a code at all. If you use the "Contact US" button (accessed from within the search panel) your expert will be able to send a pop-up window directly to TurboTax Online. All you do is click "Accept" on the pop-up - no code needed.
@eknecht In the desktop version of TurboTax, choose the Online menu option, then ScreenShare Code. If working online with TurboTax, you need to be on the phone with a TurboTax agent, and then you hit the Shift and Enter keys on your keyboard at the same time.
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A screen share code is generated every time you make a live call to customer service or to speak to a tax advice specialist. These are not retained after the call.
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