Skip to main content
February 21, 2023
Question

White screen as click File-Sign in-Sign in

  • February 21, 2023
  • 1 reply
  • 0 views

I clicked on "File" and it brings up the screen to "sign in" or "create account" but when I click to sign in it brings up a white screen and gens for awhile then nothing happens.  Get the same thing when trying to download from Fidelity.

1 reply

SForrestLO
February 21, 2023

Please see this Turbo Tax help article on troubleshooting blank screens, missing buttons, or missing images.

Troubleshoot blank screens, missing buttons, or missing images.

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"
deshengwAuthor
February 24, 2023

I tried all the options listed.  None of them work.  There is no issue with my desktop.  Thanks.

Employee
February 24, 2023

To help get you connected to the right person for assistance, please visit the link below for information on how to contact Customer Support.

 

How do I contact TurboTax? - Intuit

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"