Why don't my values for rental property expenses for insurance premiums and utilities not saved when I press continue. Is this a software problem?

Forum|Forum|1 year ago
March 12, 2025
1 reply
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I enter the values and when I hit Enter, it says "NOT STARTED

VictoriaD75

There is a known software issue related to rental expenses when you only rent out a portion of your home. See the link below:

Why are my rental-specific expenses when using Renting Part of My Home limiting the deduction to a percentage?

However, if you rent the residence for 15 days or more and use it for personal purposes for more than fourteen days of 10 percent of the days rented, whichever is greater, rental expenses are allowed to the extent of rental income. Expenses are applied in steps until all income is offset. First, direct costs, interest, & taxes are deducted. Next, utilities, maintenance, and other expenses are deducted. Finally, depreciation is allowed. For these expense to be deductible, there must be positive income after each step.

If neither of these situations apply, please respond back in this thread and we can try to assist from there.

@twhughes17

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jumprope1

@VictoriaD75 , this bug is not limited to the case of renting out a portion of a home, as evidenced by other reports on this forum. I have an ordinary rental. I have expense categories Cleaning, Utilities, Insurance Premiums, and Repairs. No matter how many times these expenses are entered and submitted, TurboTax displays "NOT STARTED" and fails to include the numbers in the Total. I've personally spent five hours looking for a workaround and will likely have to quit and use another product. Direct editing of Schedule E is not allowed before paying, and I've no guarantee that I can fix this that way.

DianeW777

If you would like to send us a “diagnostic” file that has your “numbers” but not your personal information it would help.  If you would like to do this, here are the instructions: (Don't forget to give us the state)

TurboTax Online:

Open your return -Go to the menu panel on the left side of your return and select Tax Tools.

Then select Tools below Tax Tools.
A window will pop up which says Tools Center.
On this screen, select Share my file with Agent.
You will see a message explaining what the diagnostic copy is.  Click okay through this screen and then you will get a Token number.
Reply to this thread with your Token number and your state. This will allow us to open a copy of your return without seeing any personal information.

TurboTax Desktop:

If you like, you can send a copy of your return that will be scrubbed to eliminate your personal data by using these steps:

Click on Online in the top left menu of TurboTax CD/Download for Windows
Select 'Send Tax File to Agent'
Write down or send an image of your token number and state then place in this issue.
We can then review your exact scenario for a solution.
Please also tell us any states included in the return. This is necessary for us to view the return.

We will then be able to see exactly what you are seeing and we can determine what exactly is going on in your return and provide you with a resolution.

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