2020 charged

Forum|Forum|4 years ago
May 4, 2021
2 replies
0 views

I was under the impression that I would pay only $59 for both federal and state. I have been a client for 8 years. Your advertisement was free but I chose $59 for both State and Federal [Removed PII][email address removed] [phone number removed]

TurboTax Deluxe Online

CatinaT1

To see what you are being charged for please follow the instructions in the following FAQ.

Review Fee's

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

mamaikishAuthor

[Remove PII] [email address removed] [phone number removed]. Please call me and explain why I was charged $108 instead of $59. I have been a client for 8 years. Your advertisement was for free but I chose $59 for federal and state even though I had the short form in the end. I did not choose Max $49 and was charged for it. Please call me and explain

xmasbaby0

Employee

@mamaikish No one can call you from the public user forum you are posting to. Only customer support can resolve a billing issue. It sounds like you might have been confused about what you were purchasing, since with online software you pay separate fees for federal and state. I wonder if you saw a price for the CD/download and confused it with the fee to use online software.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time

No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**