Economic Relief Payment

Forum|Forum|5 years ago
May 4, 2020
1 reply
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Hello,

I received an email 4/17 saying my stimulus payment was being deposited on my green dot card. I ordered a replacement card but there is no money on it and when I go to track my payment on IRS website it says it was deposited on 4/15. Please where is my money?

TurboTax Free Edition Online

CatinaT1

I have access to my Turbo Visa Debit Card: If you have access to your Turbo Visa Debit Card, there is nothing more you need to do. You will be able to immediately use the stimulus funds upon deposit. You can sign in to your account to check your balance here: https://secure.turbodebitcard.intuit.com/login

I no longer have access to my Turbo Visa Debit Card: If you no longer have access to your Turbo Visa Debit Card, don’t worry. If you have registered your card and know your login credentials, you can request a replacement card by signing in to your Turbo Visa Debit Card account (https://secure.turbodebitcard.intuit.com/account/report-lost-or-stolen). If you don’t know your account login information, call 888-285-4169 for assistance. You will not be charged for a replacement card or check; standard fees will be waived or refunded to you.

Due to unprecedented traffic you may experience some delays on the site or phone line. We know everyone is anxious to get their stimulus money and we appreciate your patience.

For additional questions, including how to receive a check, please go to the Turbo Visa Debit Card site: https://turbotax.intuit.com/stimulus-check/turbo-card/

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pomatto1Author

I received the replacement card and activated it and my balance says zero. Where is my money? I’m never using TurboTax again.

DawnC

Employee

For additional questions, including how to receive a check, please go to the Turbo Visa Debit Card site: https://turbotax.intuit.com/stimulus-check/turbo-card/

That link has contact information that you can use to get this resolved. (888) 285-4169

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"