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July 3, 2019
Question

MY refunds have gone into green spot bank. where is it and why have my rewfunds gone into it.+++++++++

  • July 3, 2019
  • 1 reply
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    1 reply

    Employee
    July 3, 2019

    If you chose to have your TurboTax fees deducted from your federal refund, then a third party bank extracts those fees and sends the remaining amount to you.

     

    Your tax refund was not sent to TurboTax.   TurboTax does not handle your refund at all.

    Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

    You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

    https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

    **Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**