Skip to main content
September 22, 2021
Question

None of Truist, SunTrust or BB&T Transactions are downloading

  • September 22, 2021
  • 1 reply
  • 0 views

the merger of SunTrust and BB&T has been in the works for well over a year.  This morning SunTrust turned off all downloads into TurboTax and Quicken, as I expect happened with BB&T.  Their online banking at suntrust.com went dark.  Truist is the new merged institution and it does NOT appear in Turbo Tax or Quicken list of financial institutions.  I talked with Truist online banking support for an hour today and they say it is Intuit's problem which I do NOT believe for a moment.  Can some one at Intuit rattle the cage at Truist to get them to provide the info so links to Quicken and TurboTax can work again.

    1 reply

    Employee
    September 22, 2021

    You might want to contact TurboTax Phone Support for this issue.

     

    What is the TurboTax phone number? (intuit.com)