Please Help! Used/IRS accepted TurboTax non filers portal and got this today: "Payment Status Not Available According to information that we have on file, we cannot determine your eligibility for a payment at this time."

Forum|Forum|5 years ago
April 15, 2020
4 replies
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I filed via the turbo tax non filers portal on April 5th and was accepted by the IRS. However I did not receive my stimulus today and when I checked the Get My Payment app, I got the following message:

"Payment Status Not Available

According to information that we have on file, we cannot determine your eligibility for a payment at this time.

For more information on the eligibility rules, see our Frequently Asked Questions page."

Anybody have any idea what to do?

xdigitechx

To be honest, I was an accountant until I had wreck in '17. Ive been on disability since Jan '19, and I'm getting the same message. I've asked friends I worked with, that still do taxes, and they dont even know what it means. If I hear differently, Ill post it immediately.

mikalmos369Author

thank you!

tford0219

Yup! That's the message they gave me too and now I'm locked out for 24hours

irsguy

@tford0219 Why are you locked out for 24hr? The Get My Payment portal has let me submit multiple requests. All have given the same message though.

tford0219

Not for sure. This was my first time logging in. After submitting my whole dollar amount wrong 3xs, it's locked me out. However, I know that information is right and now I see others are also experiencing the same issues as me with the portal.

irsguy

I did the same thing and the return was accepted by the IRS on 4/9. Now I am getting the same message as you on the Get My Payment portal. Frustrating. Good to know I'm not the only one though.